IndiGo ramps up operations, issues Rs 610 crore in refunds after week-long disruptions
DGCA seeks explanation within 24 hours on massive flight disruptions; cites lapses in planning, oversight, and resource management
IndiGo has scaled up operations after nearly a week of nationwide flight disruptions, processing refunds worth ₹610 crore and returning 3,000 pieces of baggage to passengers, the Civil Aviation Ministry said on Sunday (December 7).
CEO Pieter Elbers said the airline’s on-time performance has improved to 75 per cent, adding that earlier cancellations helped prevent passengers from reaching airports unnecessarily. IndiGo expects its full network to stabilise by December 10.
Earlier, IndiGo cancelled around 650 flights on Sunday, operating only 1,650 of its scheduled 2,300 daily services. So far, 109 flights have been cancelled at Delhi's IGI Airport, 76 at Kolkata's NSCBI Airport, 112 at Mumbai airport, 115 at Hyderabad airport, and 38 at Chennai airport, among others.
Aviation watchdog DGCA has issued show-cause notices to IndiGo CEO Pieter Elbers and Accountable Manager Isidro Porqueras seeking explanations within 24 hours on the massive flight disruptions, news agency PTI has reported citing unnamed sources.
In the notices sent to Elbers and Porqueras, who is also the Chief Operating Officer at IndiGo, the regulator said the large-scale operational failures indicate significant lapses in planning, oversight and resource management.
“... as the CEO, you are responsible for ensuring effective management of the airline but you have failed in your duty to ensure timely arrangements for conduct of reliable operations and the availability of requisite facilities to the passengers,” the regulator said in the notice sent to Elbers.
The DGCA has asked Elbers and Porqueras to reply within 24 hours.
The notices mentioned that the primary cause of the flight disruptions is non-provisioning of adequate arrangements to cater to the revised requirements for smooth implementation of the approved FDTL (Flight Duty Time Limitations) scheme for the airline.
On Saturday, Civil Aviation Minister K Rammohan Naidu, along with senior civil aviation ministry officials, held a “serious meeting” with Elbers to review the situation and address the issues, a government official said.
The official also said authorities will take appropriate action on the IndiGo flight disruptions depending on the inquiry committee findings.
The Civil Aviation Ministry said on Saturday that normalcy had been restored at airports across the country and all necessary facilities were being provided to passengers.
Amid massive disruptions in flight operations due to crew shortage, IndiGo cancelled hundreds of flights, including 1,600 on Friday and over 800 on Saturday, since the crisis started earlier this week, leaving thousands of passengers stranded at airports across the country.
Also read:
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Follow LIVE updates below:
Live Updates
- 7 Dec 2025 8:43 PM IST
IndiGo will do 'root cause analysis' into flight disruptions: Airline official
IndiGo will carry out a "root cause analysis" into the flight disruptions that has happened due to a combination of factors and the focus now is to stabilise operations, which is expected by December 10, a senior airline official said on Sunday.
- 7 Dec 2025 8:42 PM IST
IndiGo CEO thanks staff for their commitment amid recent disruptions
IndiGo CEO Pieter Elbers addressed employees at the airline’s Operations Control Center in Gurugram, commending their commitment as the carrier worked through recent operational disruptions.
- 7 Dec 2025 6:06 PM IST
Centre says IndiGo has cleared Rs 610 crore worth of refunds so far
The Civil Aviation Ministry on Sunday said IndiGo has processed refunds amounting to ₹610 crore so far as the airline continues to deal with widespread flight disruptions across the country.
- 7 Dec 2025 4:39 PM IST
Flight chaos continues for IndiGo passengers at IGI Airport
At Delhi’s Indira Gandhi International Airport, visuals show IndiGo passengers still bearing the brunt of widespread flight disruptions and cancellations.
- 7 Dec 2025 3:15 PM IST
Indigo cancels 61 flights from Hyderabad
As many as 61 outbound IndiGo flights were cancelled from Rajiv Gandhi International Airport, Hyderabad, on Sunday, airport sources said. Similarly, 56 inbound flights were also cancelled during the day, they added.
The flight cancellations drew ire from passengers, who thronged IndiGo counters at the airport demanding clarity on the situation.
In a statement on Saturday, IndiGo said it is working determinedly to restore operations across its network, with teams focusing on stabilising schedules, reducing delays, and supporting customers during this period.
On Saturday, 74 outbound and 70 inbound IndiGo flights had been cancelled from the airport. PTI
- 7 Dec 2025 2:48 PM IST
IndiGo cancels nine flights at Agartala Airport
IndiGo has cancelled nine flights at the MBB Airport in Agartala on Sunday, an official said. "Due to the ongoing problem, IndiGo has cancelled nine scheduled flights (arrival and departure) from MBB Airport on Sunday. But it will operate two flights as scheduled," MBB Airport Director KM Nehra told PTI.
IndiGo operates 11 flights from Agartala airport, out of which nine were cancelled on Sunday. On Saturday also IndiGo had cancelled nine flights from Agartala airport.
Other flights - one from Akasa Airline and three of Air India Express will fly as scheduled from the airport, he said. PTI
- 7 Dec 2025 12:53 PM IST
112 flights cancelled in Mumbai, 109 in Delhi
IndiGo has reportedly cancelled more than 220 flights at Delhi and Mumbai airports on Sunday.
According to PTI, at least 112 flights were cancelled at the Mumbai airport and 109 at Delhi airport.
