Go First suspends sale of tickets till May 15; DGCA asks airline to process refunds

The Directorate General of Civil Aviation (DGCA) announced on Thursday (May 4) that Go First, the airline in crisis, has halted the sale of tickets until May 15. The airline is presently focused on rescheduling or refunding already booked flights for future travel dates.

The Directorate General of Civil Aviation (DGCA) had issued a show cause notice to the airline after it suddenly decided to cancel flights for three days starting May 3.

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“Go First has intimated that they have suspended sale of their flights till 15 May 2023 and are working to refund or reschedule for future dates, the passengers already booked to fly with them,” the regulator said in a statement.

After examining the reply filed by Go First, the watchdog has issued an order “under the prevailing regulations directing them to process the refunds to passengers as per the timelines specifically stipulated in the relevant regulation”.

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The regulator also said it is committed to minimising passenger inconvenience in view of the abrupt decision by Go First to suspend their scheduled operations without any prior intimation.

(With agency inputs)