Ola e-scooter’s smooth ride hit by slew of customer complaints

An owner shared the pic of his Ola S1 Pro e-scooter being towed away while another complained of charging issues

The photograph shared by one customer on Twitter.

Ola Electric, which created quite a buzz in the market some time back by announcing the launch of two models of electric scooters, has been hit by a slew of complaints from customers, who have taken to social media to share their displeasure.

On August 15 this year, Ola founder Bhavish Aggarwal took to social media to announce the launch of the company’s maiden electric scooters — S1 and S1 Pro. The idea was to position the global ridesharing company as a leader in electric vehicles in India. But the ride isn’t that smooth for Bhavish Aggarwal-led company after all. Several buyers, who purchased OLA scooter online, complained of receiving substandard product.

One customer took to Twitter to share the picture of his Ola S1 Pro e-scooter being towed away. He wrote a caption describing the problem. He complained of issues in the headlight and peculiar noise while riding. He said he got the delivery just a day ago and rode only for six kilometres. “What irks me more is that I’m yet to get my bike back despite promising to bring it back in few hours,” he wrote on his Twitter handle tagging Ola Electric.

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When the tweet got shared a number of times, Ola Electric responded, promising to solve his problem on priority. The company did claim to solve his issue, but the same user again shared a picture of the new scooter, which now had out a broken number plate and oil marks on the vehicle.

After that several other supposed Ola customers shared their disappointment with the Ola e-scooter. One customer shared a video saying his Ola S1 Pro scooter has issues with charging. Another user said he cancelled his order on reading unpleasant customer reviews.

Earlier, Ola had drawn enthusiastic customers’ ire when it failed to deliver the scooters on promised date. After initial promise to deliver vehicles in November end, Ola pushed the delivery date to the second half of December. Ola had then cited international shortage of chips and electronics as reasons for the delay.

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