COVID-19 outbreak: IndiGo waives flight rescheduling fees until March 31
Budget carrier IndiGo on Saturday announced it will waive rescheduling fees for all bookings until the end of March, in view of the coronavirus outbreak. In a letter addressed to the airline’s customers, IndiGo CEO Ronojoy Dutta assured them the airline was doing its best to contain the spread of the virus.
Budget carrier IndiGo on Saturday (March 14) announced it will waive rescheduling fees for all bookings until the end of March, in the wake of the coronavirus outbreak.
In a letter addressed to the airline’s customers, IndiGo CEO Ronojoy Dutta assured them the airline was doing its best to contain the spread of the virus.
“I wanted to help you understand everything we’re doing as an airline to make sure that the risk for everyone in our care is minimised, and that you can continue to rely on us to help you reach your destinations safely and in good health, while also helping to contain the spread of COVID-19,” he said in the letter.
It said the airline is taking every measure possible to ensure compliance with the best advice from medical authorities and the government.
“For those of you who feel it best to delay your trips, IndiGo will waive all change fees for any bookings through the end of March,” the letter read.
We have especially taken note of aircraft that have arrived from affected areas and have disinfected each one thoroughly, the CEO said in the letter.
Elaborating on the safety measures the airline is adhering to, the budget carrier said its ground staff and crew members on board international flights are wearing personal protective equipment, which may include masks, gloves and shoe covers that are changed at regular intervals.
Related news: DGCA asks airlines, airports to take safety measures to fight coronavirus
So far, a total of 88 confirmed cases of coronavirus, including two deaths and recovered cases, have been reported in India. Seven such cases have been reported from national capital Delhi alone.
India’s aviation regulator, the Directorate General of Civil Aviation (DGCA), had on Friday asked international airlines to consider waiving ticket cancellation and rescheduling charges in view of the coronavirus outbreak.
“In the current scenario, it would be appropriate if airlines support their passenger in this tough time by waiving off cancellation/reschedule charges or by providing any other incentive,” it said.
(With inputs from agencies)