Pandemic has changed jobs, work forever, says Tata Sons chief

The COVID pandemic has led to a situation where workplaces will benefit from allowing staff greater leeway with the help of technology, though the office remains a critical hub and staff will gradually return, Tata Sons Pvt chairman Natarajan Chandrasekaran has said.

Speaking during the Qatar Economic Forum on Tuesday (June 22), Chandrasekaran said the pandemic has changed the nature of work, accelerating the adoption of digital technologies by at least a decade and ushering in a hybrid model where work extends beyond offices and engages more women, Bloomberg reported.

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“The world won’t return to its pre-COVID norm”, said Chandrasekaran, head of India’s biggest private-sector employer. The Indian executive was joined by fellow employers such as IWG Plc Chief Executive Officer Mark Dixon.

When COVID hit India early last year, the 150-year-old steel-to-airlines conglomerate rushed to adapt to lockdown restrictions. At Tata Consultancy Services Ltd. — its largest company by employee numbers and profitability — nearly half a million workers began working from home within weeks, continuing to deliver software projects and support to Wall Street banks, retailers and airlines.

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Tata Consultancy declared early on that it expects only a fourth of its workforce to be in the office on any given day by 2025. Yet many of its employees asked for a return to the office. Companies will have to adopt a model somewhere in-between, Chandrasekaran said during a session about the future of work.

“If the hybrid model has to work, let’s not think of it as only office and home,” he said. “There’s going to be a concept of a third place. I call it a ‘third place,’ you may want to call it a satellite office.”

In India’s case, it could also see improved workplace diversity, another positive outcome of a hybrid model, Chandrasekaran said.

“Only 23 per cent of women who could be potentially working are in the workforce because issues like commuting, the lack of social infrastructure like child care,” he said. “We should not miss this opportunity, it is not just good for GDP and growth, but also it is the right thing to do.”