Quirky advice to glitch-hit AI: Try switching server off and then on

The average delay will be 197 minutes, the national carrier said on Sunday. Photo: PTI File

Even as national carrier Air India (AI) struggled to come out of the cascading effect of a five-hour shutdown of its check-in software, which occurred Saturday morning, twitter was awash with advice and complaints.

On Sunday, the airline said 137 services would operate on a delay of 197 minutes. Thousands of passengers were held up at various airports on Saturday as AI’s passenger service system (PSS) software, which looks after check-in, baggage and reservation, did not function from 3.30 to 8.45 am due to a technical glitch.

One tweet said the airline should switch off and then on the server. “It may work,” she said.

Modem switch off karke on kardo

  • Ritika Jain

Some others posted pictures depicting the hardships of stranded passengers. “Systems down globally since 3 am. Must be at least 2,000 people camped in Mumbai,” said another tweet.


There was some appreciation for the ‘thinking on the feet’ of AI staff. The hand-written boarding passes came in for praise. The tweet read, “Air India Goa trying to help passengers by issue of manual passes.”

There was one ‘Chowkidar’ Jayesh Nair who urged people to not shout. “Learn to have patience n be civilized,” he said.

The AI spokesperson said a total of 149 flights were delayed on Saturday because of the software shutdown. “Due to delay in the first sector, 137 flights are delayed by 197 minutes (average), he added.” Once an aircraft is delayed in first sector, it is bound to be delayed in the second and third sectors as well. An aircraft generally goes from one sector to another during the day. For example, while Delhi-Mumbai is one sector, Mumbai-Bengaluru is another sector and Bengaluru-Chennai is the third sector.