112, new pan-India single emergency helpline number for 20 states
Twenty states and Union territories have so far joined a pan-India network of single emergency helpline number 112 on which immediate assistance can be sought by anyone in distress, officials said on Friday (April 19).
The 112 helpline is an integration of police (100), fire (101) and women (1090) helpline numbers and the project is being implemented under the central governments Nirbhaya Fund. The single number for emergency services is similar to 911 in the United States.
The 20 states and UT’s include Himachal Pradesh, Andhra Pradesh, Uttarakhand, Punjab, Kerala, Madhya Pradesh, Rajasthan, Uttar Pradesh, Telangana, Tamil Nadu, Gujarat, Puducherry, Lakshadweep, Andaman and Nicobar Islands, Dadar and Nagar Haveli, Daman and Diu, Jammu and Kashmir and Nagaland, a Home Ministry official said.
The Emergency Response Support System (ERSS) envisages a single pan-India emergency number 112, which is an internationally recognized number, to target all types of emergencies.
A panic button is already provided on all mobile phones, which on activation will trigger an emergency call to 112. The Emergency Response Centre (ERCs), being set up by the States and UTs, can receive panic signal via voice call to 112, email requests on state ERSS website or the 112 mobile app, the official said.
One number, wide support
Location based tracking of victim can be done through location based services of all phones or even more accurately through GPS for smart phones. The 112 India app provides for shout facility designed especially for women, for enlisting support of volunteers, who have registered themselves with the state police, for emergency response.
To access emergency services, a person can dial 112 on a phone or press the power button of a smart phone three times quickly to send a panic call to the Emergency Response Centre. In case of a normal phone, a long press of the 5 or 9 key will activate the panic call.
A total of ₹321.69 crore has been earmarked for this Emergency Response Support System out of which ₹278.66 crore has already been released to the States and the UT’s from the Nirbhaya Fund, set up following the infamous 2012 Delhi gang rape case, another official said.
People can also log onto the ERSS website for the respective state and send an emergency email or SOS alert to state Emergency Response Centre. They can use 112 India mobile app, which is available free on Google Play Store and Apple Store.
The Nirbhaya Fund was set up by the central government for projects specifically designed to improve the safety and security of the women. An empowered committee of officers, headed by the Secretary, Ministry of Women and Child Development, apprises and recommends projects to be funded under the Nirbhaya Fund, the official said.
The empowered committee also reviews and monitors the progress of the schemes/ projects. Once the it is recommended by the committee, the ministry/ department concerned has to take approval of the competent authority.
