LIVE | Microsoft global outage: Many systems partially up, says IT Minister Vaishnaw
IndiGo has cancelled around 200 flights, however, the number of delayed flights can't be quantified, source said
Airport and airline operations across the country were almost crippled on Friday (July 19) due to a Microsoft outage globally, leading to a complete chaos with IndiGo alone cancelling around 200 flights.
In addition to this, hundreds of flights were delayed by a considerable time across airlines' networks due to the outage, which started from 1040 am, according to sources.
As services like bookings, check-in and boarding moved to manual mode, taking longer than expected time and leading to long queues at airports, passengers, including those who were travelling due to some emergency reasons, were seen complaining about the lack of information about their flights and venting out ire on airline staff.
The web check-in feature, which remained temporarily unavailable for passengers across airports, led to further chaos.
"They are doing it manually so obviously it will take time. They are taking about 30-40 minutes to process a passenger's ticket. How will they do it for all, They don't have a reply," said a passenger.
200 flights cancelled
IndiGo has cancelled around 200 flights, however, the number of delayed flights can't be quantified, said a source.
"The Microsoft/CrowdStrike outage has taken down most airports in India. I got my first hand-written boarding pass today," said IndiGo passenger Akshay Kothari in a post on X displaying his manual boarding pass.
According to preliminary data put out by aviation analytics firm Cirium on the global IT disruption in the afternoon, 56 flights were cancelled out of 3,652 flights scheduled from Indian destinations. This does not include inbound flights to India.
Union Civil Aviation Minister Ram Mohan Naidu assured the passengers that the ministry and Airports Authority of India (AAI) are actively managing the situation using manual methods to ensure minimal disruption.
"We have instructed all airlines and airport authorities to keep passengers informed about their flight status and provide necessary assistance," Naidu said.
What IT minister Vaishnaw said
Union Electronics and IT Minister Ashwini Vaishnaw said that the ministry is in touch with Microsoft regarding the global outage.
"MEITY is in touch with Microsoft and its associates regarding the global outage. The reason for this outage has been identified and updates have been released to resolve the issue.
"CERT is issuing a technical advisory. NIC network is not affected," Vaishnaw posted on his X handle.
Later, in the evening he said, "MEITY is continually in touch with Microsoft, which in turn is actively working with impacted entities. In addition, CERT-In is coordinating with CISOs of critical infrastructure entities. All impacted entities are working to bring up their systems. In many cases, systems are partially up."
(With agency inputs)
Live Updates
- 19 July 2024 9:10 AM GMT
NSE says functioning normal; not impacted by Microsoft outage
Leading bourse National Stock Exchange (NSE) on Friday said it has not been impacted by the global outage of Microsoft systems amid reports of disruptions in functioning of stock exchanges in several countries.
Microsoft users globally, several in India, have reported massive outages in services, with outage tracking website Downdetector showing users flagging disruptions across various services.
"NSE and NCL (NSE Clearing Ltd) are working normal today," the exchange's spokesperson said in a statement.
Globally, the Microsoft cloud outage led to US airlines cancelling flights, but the tech giant later reportedly said its cloud services outage in the Central US region has been resolved.
