IndiGo, which is India’s largest airline, said that its systems were down across the country, and that its flight operations may be affected as a result.
Indigo Airlines: Our systems have been down across the network since morning. As a result, we are expecting our operations to be impacted across the airports. All efforts are being made to resolve the issue at the earliest. pic.twitter.com/G9jPbi6ZBj
— ANI (@ANI) November 4, 2019
IndiGo said in a statement that all efforts were being made to solve the issue as quickly as possible.
Long queues were seen at airports. Passengers whose travel and schedules were affected took to social media to express their woes.
Hey .@shukla_tarun indigo says systems down and huge queues till outside the main entrance gatesin Mumbai T2. Chaos. No one knows when it will be resolved. Nota passanger checked in.
— Social Justice (@Sathyantweets) November 4, 2019
IndiGo’s outage comes in the midst of existing flight operation issues caused due to the thick smog enveloping Delhi. Around 40 flights had to be diverted because the thick smog caused visibility issues in and around New Delhi.
Similar incidents with IndiGo have occurred in the past. In July, thousands of passengers were stranded at the Kempegowda International Airport when a systems glitch caused a delay of 63 flights. Staff from IndiGo began manual bookings for passengers while the glitch was being taken care of, which resulted in long queues at the check-in counters. The issue was fixed in half an hour.